We decided to use a more direct approach today. We called the company and demanded to talk to the taiwanese in charge of the marketing team in Sophia Shanghai. Michelle answered our call and we told her directly that we wanted Sophia to change out in-charge marketing person, Fei Fei. We told her we would rather give up on the deposit than continue with the misery. Michelle realized that we are pretty upset. She told me to contact her directly in the future if there are any problems. For the sake of other expatriates in Shanghai, we really hope Michelle's attitude can rube off on the locals.